Support

We are here to help.

Common questions

I am not receiving my sign-in code

The code is sent by text message and usually arrives within a minute. Check that your phone number and country code are correct and that you have signal. You can request a new code after a short wait. If it still does not arrive, email us.

How does verification work?

You take a quick live selfie in the app, and we compare it to your profile photos to confirm they are really you. We also do a one-time location check. The selfie is deleted as soon as the check is done. You need to verify before you can see matches or send messages.

Why can I browse but not message?

Browsing and swiping are open to everyone. Matches and messages unlock once your account is verified. This keeps conversations between real, verified people.

How do I report or block someone?

Open the person's profile, your matches list, or your chat with them, and tap the report option. Reports go to our moderation team, who review every one and remove users who break our terms. There is no tolerance for abuse or objectionable content.

How do I manage my subscription?

Subscriptions are billed through your app store account. Manage or cancel anytime in your Apple App Store account settings under Subscriptions.

How do I delete my account?

You can delete your account and all your data from inside the app, in Settings, or from our account deletion page.

Staying safe

• Never send money to anyone you meet on Datexpats.
• Meet in public places and tell a friend where you are going.
• Report anyone who asks for money, makes you uncomfortable, or behaves abusively.

Still need help?

Email support@datexpats.com with your phone number's country and a description of the problem, and we will get back to you.